Ghana Integrity Initiative: Service Delivery Charters in Ghana

This project aimed to create and implement 10 service delivery charters for government licensing and approval authorities through a Collective Action approach.

Service delivery charters (SDCs) are a tool to promote integrity and efficiency in the provision of public services such as vehicle licensing or business permitting. They help to close the critical knowledge gap between service providers and service users, for example about the cost or timescale of a particular service. These kinds of knowledge gaps make public services vulnerable to corruption.

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Last updated: 16.03.2021

This information is gathered from open-source data and in some cases has been provided by initiative facilitators. We cannot guarantee the accuracy or completeness of the information and do not take responsibility for decisions made on the basis of it. Please inform us of any errors by emailing us at the contact details on the main database page.

How service delivery charters in Ghana are creating dialogue between citizens, businesses and government

Read more about How service delivery charters in Ghana are creating dialogue between citizens, businesses and government

This case study and Q&A looks at a recent UK Business Integrity Initiative-funded project in Ghana to create and implement 10 service delivery charters for government licensing and approval authorities through a Collective Action approach. The project was carried out by the Ghana Integrity Initiative, which is the local chapter of Transparency International, in collaboration with the Private Enterprise Federation.

Strengthening ethical conduct and business integrity: a guide for companies in emerging markets

Read more about Strengthening ethical conduct and business integrity: a guide for companies in emerging markets

This practical guide by CIPE’s Anti-Corruption & Governance Center is aimed at helping companies in emerging markets to understand and apply the basic principles and practices of global compliance standards.

It contains real-world examples and practical recommendations for business leaders on compliance and business integrity, including codes of conduct.

Step 8 focuses on how companies can strengthen their integrity and compliance by engaging in Collective Action.

Subnational Public Finance Management Programme in Peru hits the ground running in second phase

Read more about Subnational Public Finance Management Programme in Peru hits the ground running in second phase

A Swiss-funded programme to strengthen public finance management at the local and regional levels in Peru has entered its second phase, with a virtual launch event gathering high-level diplomats and subnational government leaders.

Gabriel Cifuentes on the High Level Reporting Mechanism: "Not a vaccine against corruption, but a very useful tool for clean procurement"

Read more about Gabriel Cifuentes on the High Level Reporting Mechanism: "Not a vaccine against corruption, but a very useful tool for clean procurement"

In this short video, Gabriel Cifuentes, former Secretary of Transparency in the Office of the President in Colombia, talks about his experience in implementing the second High Level Reporting Mechanism (HLRM) to ensure a clean procurement process for the construction of the Bogotá Metro.

Asset Recovery Handbook: A Guide for Practitioners

Read more about Asset Recovery Handbook: A Guide for Practitioners

This practical handbook by the Stolen Assets Recovery (StAR) Initiative of The World Bank and UNODC seeks to guide practitioners in the complex process of recovering stolen assets that have been hidden abroad. It covers strategic, organisational, investigative, and legal challenges of recovering assets. The Handbook also "provides common approaches to recovering stolen assets located in foreign jurisdictions, identifies the challenges that practitioners are likely to encounter, and introduces good practices".

The Russian arms dealer case: how Peru recovered stolen assets from a Swiss bank account through non-conviction based confiscation

Read more about The Russian arms dealer case: how Peru recovered stolen assets from a Swiss bank account through non-conviction based confiscation

I recently participated in a panel on the role of non-state actors in the recovery of stolen assets and proceeds of corruption at the 2020 International Anti-Corruption Conference, at which I presented the so-called “Russian arms dealer case”. The case is relatively small in monetary terms – around USD 700,000 plus interest – but hugely significant in terms of asset recovery efforts and international co-operation.

The G20’s responsiveness to B20 anti-corruption recommendations 2010–2017. Part I: Baseline report

Read more about The G20’s responsiveness to B20 anti-corruption recommendations 2010–2017. Part I: Baseline report

How effectively does the Business 20 (B20) process channel recommendations on anti-corruption from the business community up to the Group of Twenty (G20) leaders? Are there ways to increase the uptake of B20 recommendations by the G20 Anti-Corruption Working Group (ACWG) and in the final Communiqué at the G20 Summit?

New report highlights 3 ways to enhance B20–G20 dialogue on anti-corruption

Read more about New report highlights 3 ways to enhance B20–G20 dialogue on anti-corruption

Ten-country Advanced Operational Analysis training offers chance to reflect on the effectiveness of AML systems

Read more about Ten-country Advanced Operational Analysis training offers chance to reflect on the effectiveness of AML systems

Twenty anti-corruption investigators and financial intelligence analysts from 10 African countries completed an intensive Advanced Operational Analysis course last week hosted by the Commonwealth Africa Anti-Corruption Centre (CAACC).

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