Linea Madrid - Citizen Telecommunications Channel Service Integrity Pact
The Madrid City Council used an IP to oversee the tender to establish a citizens' call hotline in 2017 - 2018. A 2017 collaboration agreement between TI-Spain and the Madrid City Council created a Joint Monitoring Commission that that designed the IP text and setting out procedures and hired external experts to oversee the tender award and implementation. The IP monitoring system had a positive impact in improving public information regarding the contract implementation.
Last updated: 14.05.2020
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