This practitioners’ handbook provides the required tools for contextualising social accountability initiatives aimed at empowering citizens to engage in anti-corruption actions. The material herein contained has been developed through a collaborative effort with UNDP and reflects the findings from academic research conducted in the scope of the ANTICORRP research consortium (anticorrp.eu).

Social accountability has become a favoured approach among most major multilateral and bilateral donors to develop grass roots mechanisms for democratic governance. In a successful scenario, citizen participation can promote more responsive governments and better provision of basic services by linking users’ feedback to the policy design, implementation and monitoring activities typically undertaken by the state.

As awareness of the role governance in the performance of health systems has increased, so has the need to come up with systematic means to evaluate governance shortcomings to develop adequate interventions.

Strengthening accountability in public service provision is increasingly recognized as a precondition to improve the performance of the health sector in low-income countries. However, progress in this field has been hampered to a great extent because of empirical difficulties in measuring and assessing accountability.